FAQ

SHIPPING & RETURNS

1. WHAT IS YOUR STANDARD DELIVERY TIME?

Items in stock- Most items in stock ship via UPS, USPS, Fedex or DHL and arrive within 2 to 4 business days.

Pre-order items- Delivery usually takes 2 to 12 weeks, depending on the item. The exact lead time will be displayed on the product page.

Backordered items- You will be notified via e-mail at all times if your item(s) is backordered and we are unable to meet the promised delivery time.

2. WHEN WILL I RECEIVE PRE-ORDER ITEMS?

You can pre-order any item out of stock. As soon as we have it ready for shipping, we will send it to you!

If you want to receive exact information about delivery time, please contact us at the bottom of the page!

Out-of-Stock Items

Due to high demand, some of our items go out of stock. However, we always have our production running and items are constantly coming back into stock.

If you order any of these items, the re-stocking date can be at any time soon. The product page will always display the maximum lead time for the item. Please note that you might receive your order much sooner than you expected.

Pre-order items

Some of our items, especially high-value ones, are coming back into stock less frequently. However, if an order is received, we will create it to order for you. These kinds of items might not be restocked unless there is an order placed on them. The maximum lead time is always displayed on the product page.

3. WHAT IS YOUR RETURN AND REFUND POLICY?

Our return policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging (outer and inner protections).

Please do not send your purchase back before we have reviewed your return case.

We are a safe company to order from when it comes to fragile artwork.

We stand behind our product packaging, and even though we always have shipping insurance, damage claims are covered by us within 3 days after we have receive your claim.

We will require you to send us photography evidence including packaging in order to speed up the claim and offer you a refund or replacement based on your preference.

4. WHAT HAPPENS IF THE ITEM ARRIVES DAMAGED?

The DKCreatives is a safe company to order from when it comes to fragile artwork.

We stand behind our product packaging, and even though we always have shipping insurance, damage claims are covered by us within 3 days after we have received your claim.

We will require you to send us photographic evidence in order to speed up the claim. You will be eligible for a full refund or a replacement based on your preference. 

Please note that we accept claims within 14 days of delivery.

5. Local Pickup

  1. Where are you located?
    Our Company based in Huntington Beach, CA. The exact address will be provided after your order is confirmed.
  2. How do I schedule a pickup?
    After placing your order, contact us to arrange a convenient time and date.
  3. What are your pickup hours?
    Our pickup times are flexible and based on mutual availability.
  4. What should I bring?
    Bring your order confirmation (digital or printed) and a valid ID.
  5. Can someone else pick up for me?
    Yes, notify us in advance with their name. They’ll need your order confirmation and their ID.

PAYMENT

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept most credit cards with our secure checkout powered by Stripe. Alternative payment methods are Paypal and Bank transfer.

2. DO YOU OFFER ANY TYPE OF PAYMENT PLANS?

We currently do not offer any payment plans for retail transactions.

PRODUCT DETAILS

1. WHAT IS OUR PROCESS?

—Each piece is meticulously crafted layer by layer through a cutting-edge 3D printing process, taking an impressive 25 hours to complete. This dedication ensures exceptional detail, durability, and quality for every statue.
—We make every piece to-order, meaning we tune into the customer demand with no wasteful over-stocking. We don't enforce mass-produced inventory onto the planet.
—Our items are made locally in the SoCal California, direct from design to finished product in the same space. No resources are wasted by outsourcing and producing in a factory far away.

2. DO YOU CUSTOMIZE ANY OF YOUR ARTWORKS?

Many of our items can be completely customized due to the fact that they are 100% handmade.

We can customize statue and paintings for almost the same price as standard products.

However, customizing sculptures is very costly to manage, engineer, and execute according to customer expectations, which is why it usually makes sense for large statues only.

3. WHERE DO YOU SOURCE PRODUCTS FROM?

Some of our items are manufactured by our own artists on our premises, while others are distributed by us. Most of our products are handmade completely or partially, and the majority of them are made in USA.

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